Shipping & Delivery Policy

Shipping & Delivery Policy

Digital-Only Delivery

Last updated: May 2025  |  Effective date: May 2025

W3Industry is a fully digital business. We do not manufacture, stock, or physically ship any goods. All services, products, and deliverables are provided digitally via email or through your online account on w3industry.com. This policy explains how and when you receive access to what you have purchased.

1. Digital Delivery — Standard

For all digital products and services, delivery occurs as follows:

• NFT Minting (W3AI Collective Studio): On-chain minting begins immediately after payment verification by Razorpay. The transaction hash, token ID, and certificate are available in your dashboard within 2–10 minutes depending on blockchain network conditions. A confirmation email is sent automatically upon success.
• AI-Generated Images: Delivered in-browser within seconds of generation. Images are also stored in your account dashboard for later access.
• SaaS Platform Access: Account credentials and access are activated instantly upon payment confirmation. Login details are sent to your registered email address.
• Digital Asset Downloads: Download links are available immediately after purchase in your account dashboard and via email.
• Custom Development Projects: Deliverables are provided according to milestones defined in the individual project agreement, via secure file transfer or repository access.

2. Email Delivery

Transactional emails — including order confirmations, minting success notifications, and access credentials — are sent to your registered email address within 15 minutes of a successful transaction. If you do not receive an email within this window:

• Check your spam or junk mail folder.
• Verify the email address registered on your account in your dashboard.
• If still missing after 1 hour, contact us at info@w3industry.com with your order ID.

3. Blockchain Delivery Conditions

NFT minting involves writing data to a public blockchain network. Delivery of the on-chain record is subject to:

• Blockchain network availability and congestion — during high-traffic periods, confirmation may take longer than usual.
• The validity of the wallet address provided by the user at checkout. W3Industry is not responsible for failed delivery to an incorrect or incompatible wallet address.
• Third-party RPC (node) provider availability (e.g., Alchemy). In the event of provider outage, minting will be retried automatically up to 3 times before we notify you.

4. Failed or Delayed Delivery

If a service or product is not delivered within the timelines stated above due to a technical issue on our platform:

1. Email info@w3industry.com with subject: "Delivery Issue – [Order ID]"
2. Include your registered email, order/payment ID, and a description of the issue.
3. We will investigate and resolve within 2 business days. Where delivery cannot be completed, a full refund will be issued.

5. No Physical Shipping

W3Industry does not offer physical product delivery. Any reference to shipping in payment gateway interfaces (e.g., Razorpay shipping fields) is not applicable and can be disregarded. No courier, logistics, or physical delivery service is involved in any W3Industry transaction.

6. Service Availability

Our platform operates 24 hours a day, 7 days a week. Planned maintenance windows, if any, will be announced in advance via our website. During unplanned outages, digital delivery timelines may be extended. We will notify affected customers by email.

7. Policy Changes

This policy may be updated periodically. Changes take effect upon posting to this page. We encourage you to review this policy before each purchase.

For delivery support: info@w3industry.com | +91 96476 33068 (Mon–Sat, 10AM–6PM IST)